It is our mission here at Humn.ai Limited to ensure you always receive the best possible level of service from us or any of our partners. However, occasionally something may go wrong and if you believe that at any stage our product and/or services are not being delivered to the standard you would expect please tell us as soon as possible.
In the first instance please contact us at:
The Compliance Officer
Humn.ai Limited T/a Humn.ai Risk Services
12 Hammersmith Grove
London W6 7AP
Telephone – +44 57865387182
Email – [email protected]
We will carry out an investigation of your complaint and will provide a written response.
We will acknowledge your complaint. We will investigate your complaint. We will provide a written response.
We will send a copy of our detailed complaints process. This will be done within 5 working days. We will investigate and provide a resolution to you as quickly as possible, informing you of a final decision within 8 weeks.
If we cannot resolve your complaint to your satisfaction within eight weeks or you are dissatisfied after getting our final response letter, you may be eligible to ask the Financial Ombudsman to review your case.
You must contact the Ombudsman within six months of our final response. The Ombudsman contact details are:
Financial Ombudsman Service
Telephone: 08000 234 567
Email: [email protected]
Further details will be provided at the appropriate stage of the complaint process. This procedure is without prejudice to your right to take legal proceedings.