It is our mission here at Rideshur to ensure you always receive the best possible level of service from us or any of our partners. However, occasionally something may go wrong and if you believe that at any stage our product and/or services are not being delivered to the standard you would expect please tell us as soon as possible.
In the first instance please contact us at:
The Compliance Officer
Humn.ai Limited T/a Rideshur
12 Hammersmith Grove
London W6 7AP
Telephone – PHONE NUMBER
Email – EMAIL ADDRESS
We will carry out an investigation of your complaint and will provide a written response. If we cannot resolve your complaint within three business days, we will refer your complaint to our Principal firm, HPIG Services Ltd, to complete and communicate the outcome of the investigation to you. In addition, and if you wish, you may contact HPIG Services Ltd directly at:
Arquen House, 4-6 Spicer Street, St Albans, Hertfordshire AL3 4PQ
Please reference your communication with Rideshur and your policy number.
HPIG Services Ltd will send you an acknowledgment of the complaint together with a copy of their detailed complaints process within 5 working days. HPIG Services Ltd will investigate and provide a resolution to you as quickly as possible, informing you of a final decision no later than 8 weeks later.
If we are unable to resolve your complaint to your satisfaction within eight weeks or if you remain dissatisfied after receipt of our final response letter you may be eligible to ask the Financial Ombudsman to formally review your case.
You must contact the Ombudsman within six months of our final response. The Ombudsman contact details are:
Further details will be provided at the appropriate stage of the complaint process. This procedure is without prejudice to your rights to take legal proceedings. Financial Services Compensation Scheme (FSCS) In the event that CAPACITY DETAILS is unable to meet its liabilities under this policy, you may be entitled to compensation under the Financial Services Compensation Scheme (FSCS).
For details of eligibility you should refer to:
Financial Services Compensation Scheme
15 St Botolph St
London EC3A 7QU