Please refer to the claims section within your policy document. Otherwise contact us on:
New Claims – 0333 999 7599 or email claims@humn.ai
Existing Claims – 01273 741991 or email info@key.claims
Windscreen claims – 0800 032 3522
The Claims Journey
Humn.ai Limited believe in simplification and automation wherever possible. Our approach to the claims journey for Rideshur is no different. We want you to notify us of claims as soon as possible and we want to get your claim moving as soon as possible. Our simple five step approach helps us to keep that focus throughout the claim process
01.Loss occurs
Customer suffers an incident.
02.FNOL
Customer notifies us of the claim.
03.Validation
Our claims team validate the incident.
04.Actions
Use of repair network and supply chain, repeated contact and outbound calls to the customer throughout.
05.Resolution
Claim is resolved. Follow up call to the customer to ensure all aspects resolved and customer happy.
Key Features of our claims service
24/7 availability
UK Call Centre
Innovative Fraud Detection Techniques
Highly Experienced Motor Claims Team
Ability to interrogate claims data
Dedicated points of contact
Digital Claims Process
Extensive Repairer Network
